Thank you for supporting our music and showing interest in purchasing merchandise from our store. Before making a purchase, please read and understand our "All Sales Final" policy. By placing an order with us, you agree to abide by the terms and conditions outlined below: 

1. Returns and Exchanges: We do not accept returns or exchanges for any merchandise unless the product is damaged or defective upon arrival. If you receive a damaged or faulty item, please contact us within 7 days of receiving your order. We will be happy to replace the damaged item or offer a refund for the purchase price. 

2. Quality Assurance: We take great care to ensure the quality of our merchandise before shipping. However, slight variations in color, design, or size may occur due to manufacturing processes or individual monitor settings. These variations are not considered defects and will not qualify for returns or exchanges. 

3. Incorrect Addresses: It is the responsibility of the buyer to provide accurate shipping information. If an order is shipped to an incorrect address provided by the customer, we cannot be held responsible. Please double-check your shipping address before completing your purchase. 

4. Lost or Stolen Packages: Once the merchandise is shipped and the tracking information confirms delivery, we are not responsible for any lost or stolen packages. Please ensure that you have a safe and secure delivery location. 

5. Cancellation Policy: Orders cannot be canceled or modified once they have been placed. Please review your order carefully before finalizing the purchase. 

6. Shipping Fees: Shipping fees are non-refundable, except in cases where we made an error in the shipment or the item is defective. 

7. Limited Warranty: Our merchandise is sold "as is" without any warranty or guarantee unless specified otherwise. Any warranties provided by the manufacturers of the merchandise are solely their responsibility. 

8. Sale and Clearance Items: All sales of discounted, sale, or clearance items are final. These items are not eligible for returns, exchanges, or refunds. 

9. Refunds and Processing Time: In the case of approved returns or refunds, please allow 7-14 days for the refund to be processed and reflected in your account. 

10. Contacting Customer Support: If you encounter any issues or have questions about our "All Sales Final" policy, please contact our customer support team at shopwithgreygenius@gmail.com 

By completing your purchase, you acknowledge and agree to this "All Sales Final" policy. We value your satisfaction and appreciate your understanding of these terms and conditions. Your support as a fan means a lot to us, and we aim to provide you with the best experience possible.